European University Institute Library
11089430
Type
http://bibfra.me/vocab/lite/Identifier
http://library.link/identifier/OCLCNUM
Link
http://www.worldcat.org/oclc/11089430
Name
11089430
Incoming Resources
Map of
1
The Service encounter, managing employee/customer interaction in service businesses, edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant
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