The Service encounter, managing employee/customer interaction in service businesses, edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant
Type
Label
The Service encounter, managing employee/customer interaction in service businesses, edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant
Language
eng
Bibliography note
Includes bibliographies and index
Illustrations
illustrations
Index
no index present
Literary Form
non fiction
Main title
The Service encounter
Nature of contents
bibliography
Oclc number
11089430
Responsibility statement
edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant
Series statement
Advances in retailing series
Sub title
managing employee/customer interaction in service businesses
Content
Is Part Of
Mapped to
Incoming Resources
- Has instance1
Outgoing Resources
- Contributor3
- Subject3
- Content1
- Is Part Of1
- Mapped to1