Bibliograph

Behavioral public performance, how people make sense of government metrics, Oliver James, Donald P. Moynihan, Asmus Leth Olsen Gregg G. Van Ryzin

Type

Label

Behavioral public performance, how people make sense of government metrics, Oliver James, Donald P. Moynihan, Asmus Leth Olsen Gregg G. Van Ryzin

Language

eng

Index

index present

Literary Form

non fiction

Main title

Behavioral public performance

Medium

electronic resource

Nature of contents

dictionaries

Oclc number

1158018074

Responsibility statement

Oliver James, Donald P. Moynihan, Asmus Leth Olsen Gregg G. Van Ryzin

Series statement

Cambridge elements. Elements in public and nonprofit administration, 2515-4303Cambridge Social Sciences eBooks

Sub title

how people make sense of government metrics

Summary

A revolution in the measurement and reporting of government performance through the use of published metrics, rankings and reports has swept the globe at all levels of government. Performance metrics now inform important decisions by politicians, public managers and citizens. However, this performance movement has neglected a second revolution in behavioral science that has revealed cognitive limitations and biases in people's identification, perception, understanding and use of information. This Element introduces a new approach - behavioral public performance - that connects these two revolutions. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, human motivation and information sources. These factors combine with the characteristics of information users and the political context to shape perceptions, judgment and decisions. Behavioral public performance suggests lessons to improve design and use of performance metrics in public management and democratic accountability.--, Provided by publisher

Contributor

Creator