European University Institute Library
Public services (Libraries) + Evaluation
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http://bibfra.me/vocab/lite/Concept
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Public services (Libraries) + Evaluation
Name
Public services (Libraries) + Evaluation
Focus
Public services (Libraries) + Evaluation
Sub focus
Public services (Libraries)
Evaluation
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5
Assessing service quality, satisfying the expectations of library customers, Peter Hernon, Ellen Altman, Robert E. Dugan
The measure of library excellence, linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
User experience in libraries, applying ethnography and human-centred design, edited by Andy Priestner and Matt Borg
The evaluation and measurement of library services, Joseph R. Matthews
Measuring library performance, principles and techniques, Peter Brophy
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Public services (Libraries) + Evaluation
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Public services (Libraries)
Evaluation
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