Trust, voice, and incentives, learning from local success stories in service delivery in the Middle East and North Africa, Hana Brixi, Ellen Lust, and Michael Woolcock
Type
Creator
1
Subject
10
- School management and organization -- Middle East
- Health services administration -- Middle East
- Local government -- Middle East
- Government accountability -- Middle East
- Health services administration -- Africa, North
- School management and organization -- Africa, North
- Public administration -- Middle East
- Government accountability -- Africa, North
- Local government -- Africa, North
- Public administration -- Africa, North
Content
1
resource.issuingbody
1
Mapped to
1
Label
Trust, voice, and incentives, learning from local success stories in service delivery in the Middle East and North Africa, Hana Brixi, Ellen Lust, and Michael Woolcock
Language
eng
Bibliography note
Includes bibliographical references
resource.governmentPublication
international or intergovernmental publication
Illustrations
illustrationsmaps
Index
no index present
Literary form
non fiction
Main title
Trust, voice, and incentives
Nature of contents
bibliography
Oclc number
898926600
Responsibility statement
Hana Brixi, Ellen Lust, and Michael Woolcock
Sub title
learning from local success stories in service delivery in the Middle East and North Africa
Summary
This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public servants, citizens, and service providers while empowering communities and local leaders to find 'best fit' solutions. Learning from the variations within countries, especially the outstanding local successes, can serve as a solid basis for new ideas and inspiration for improving service delivery. Such learning may help the World Bank Group and other donors as well as national and local leaders and civil society, in developing ways to enhance the trust, voice, and incentives for service delivery to meet citizens' needs and expectations.--, Provided by publisher
Table of contents
I. Expectations, reality and inspiration in education and health services delivery -- II. The historical and institutional drivers of performance -- III. Service delivery performance -- IV. Citizens' trust and engagement -- V. New openings
Incoming Resources
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