Bibliograph

Streel-level bureaucracy, dilemmas of the individual in public services, Michael Lipsky

Type

Label

Streel-level bureaucracy, dilemmas of the individual in public services, Michael Lipsky

Language

eng

Bibliography note

Includes bibliographical references and index

Index

index present

Literary Form

non fiction

Main title

Streel-level bureaucracy

Nature of contents

bibliography

Oclc number

503596064

Responsibility statement

Michael Lipsky

Sub title

dilemmas of the individual in public services

Table Of Contents

The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy

Creator