European University Institute Library

Research in the decision sciences for the service economy, best papers from the 2015 annual conference, European Decision Sciences Institute ; edited by Carmela Di Mauro, Alessandro Ancarani, Gyula Vastag

eng

Includes bibliographical references and index

illustrations

index present

non fiction

Research in the decision sciences for the service economy

bibliography

895727566

European Decision Sciences Institute ; edited by Carmela Di Mauro, Alessandro Ancarani, Gyula Vastag

best papers from the 2015 annual conference

I. Service operations and management -- 1. Analyzing the motives of reforming customer services in Hungarian public administration: a case study of one-stop-government reforms -- 2. Closing gaps in professional service delivery processes: a mixed method-based analysis of clinical research project budget management -- 3. The impact of social exchanges on hospital workers' engagement -- 4. Information tools as nondistortive support for SMEs in public procurement -- II. Research and practice of supply chain management -- 5. Theory-driven survey research in supply chain and operations management: reflections and calls-to-action -- 6. Exploring asymmetry during collaboration and integration in supply chain management processes -- 7. Supplier development in SME networks: learning strategies applied in relationship management -- 8. A capability-based framework for purchasing's contribution to open innovation: internal and external consequences for purchasing organizations -- 9. The impact of supply chain integration on performance: theory and research -- 10. Promoting sustainability in emerging and frontier regions: are we constrained by our past? -- 11. Behavior in the newsvendor game: an anchoring and adjustment approach -- III. Perspectives on management -- 12. Efficient promotion strategies to face the Peter principle -- 13. Emerging research issues in the strategic performance management of lean manufacturing organizations -- IV. Innovations and competitiveness -- 14. Tools and practices for knowledge management in small supply firms -- 15. Setting a research agenda for developing open innovation competence in SMEs