Incoming Resources
- The innovator's dilemma, the revolutionary book that will changed the way you do business, Clayton M. Christensen
- Les centres d'appel, dossier coordonné par Patrice Flichy, Philippe Zarifian
- The innovators solution, creating and sustaining successful growth, Clayton M. Christensen, Michael Raynor
- Service business development, strategies for value creation in manufacturing firms, Thomas Fischer, Heiko Gebauer, Elgar Fleisch
- Métiers du public, les compétences de l'agent et l'espace de l'usager, sous la direction de Isaac Joseph et Gilles Jeannot
- Übungsbuch zu Wirtschaftsspanisch, Terminologisches Handbuch / Manual de lenguaje económico, Johannes Schnitzer, Brigitte Schatzl
- The social media strategist, build a successful program from the inside out, Christopher Barger
- Measure what matters, online tools for understanding customers, social media, engagement, and key relationships, Katie Delahaye Paine ; William T. Paarlberg, editor
- The experience economy, B. Joseph Pine II, James H. Gilmore