Behavioral public performance : how people make sense of government metrics

Resource Information

The work Behavioral public performance : how people make sense of government metrics represents a distinct intellectual or artistic creation found in European University Institute. This resource is a combination of several types including: Work, Language Material, Books.

Label

Behavioral public performance : how people make sense of government metrics

Title remainder

how people make sense of government metrics

Statement of responsibility

Oliver James, Donald P. Moynihan, Asmus Leth Olsen Gregg G. Van Ryzin

Creator

• James, Oliver

Contributor

• Leth Olsen, Asmus
• G. Van Ryzin, Gregg
• Moynihan, Donald

Author

• Leth Olsen, Asmus
• G. Van Ryzin, Gregg
• Moynihan, Donald

Subject

• Civil service -- Personnel management
• Performance standards

Language

eng

Summary

A revolution in the measurement and reporting of government performance through the use of published metrics, rankings and reports has swept the globe at all levels of government. Performance metrics now inform important decisions by politicians, public managers and citizens. However, this performance movement has neglected a second revolution in behavioral science that has revealed cognitive limitations and biases in people's identification, perception, understanding and use of information. This Element introduces a new approach - behavioral public performance - that connects these two revolutions. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, human motivation and information sources. These factors combine with the characteristics of information users and the political context to shape perceptions, judgment and decisions. Behavioral public performance suggests lessons to improve design and use of performance metrics in public management and democratic accountability.--

Member of

• Cambridge elements, Elements in public and nonprofit administration

Assigning source

Provided by publisher

Index

index present

Literary form

non fiction

Nature of contents

dictionaries

Series statement

• Cambridge elements. Elements in public and nonprofit administration, 2515-4303
• Cambridge Social Sciences eBooks