Bibliograph

Business Process Transformation, The Process Tangram Framework, by Chitra Sharma

Type

Label

Business Process Transformation, The Process Tangram Framework, by Chitra Sharma

Language

eng

resource.imageBitDepth

Literary Form

non fiction

Main title

Business Process Transformation

Medium

electronic resource

Nature of contents

dictionaries

Oclc number

909772500

Responsibility statement

by Chitra Sharma

Series statement

Management for Professionals,, 2192-8096Springer eBooks.

Sub title

The Process Tangram Framework

Summary

This book presents a framework through transformation and explains how business goals can be translated into realistic plans that are tangible and yield real results in terms of the top line and the bottom line. Process Transformation is like a tangram puzzle, which has multiple solutions yet is essentially composed of seven ‘tans’ that hold it together. Based on practical experience and intensive research into existing material, ‘Process Tangram’ is a simple yet powerful framework that proposes Process Transformation as a program. The seven ‘tans’ are: the transformation program itself, triggers, goals, tools and techniques, culture, communication and success factors. With its segregation into tans and division into core elements, this framework makes it possible to use ‘pick and choose’ to quickly and easily map an organization’s specific requirements. Change management and process modeling are covered in detail. In addition, the book approaches managed services as a model of service delivery, which it explores as a case of process transformation. This book will appeal to anyone engaged in business process transformation, be it business process management professionals, change managers, sponsors, program managers or line managers. The book starts with the basics, making it suitable even for students who want to make a career in business process management.--, Provided by publisher

Table Of Contents

Chapter 1: Introduction.- Chapter 2: Transformation Program, Triggers, Goals, Tools & Techniques.- Chapter 3: Culture and Communication -- Chapter 4: Success Factors -- Chapter 5: Process Modeling.- Chapter 6: Change Management -- Chapter 7: Managed Services – A Case of process Transformation? -- Chapter 8: Recapitulation and Application of ‘The Process Tangram’

Classification

Creator