Useful, usable, desirable : applying user experience design to your library

Resource Information

The work Useful, usable, desirable : applying user experience design to your library represents a distinct intellectual or artistic creation found in European University Institute. This resource is a combination of several types including: Work, Language Material, Books.

Label

Useful, usable, desirable : applying user experience design to your library

Title remainder

applying user experience design to your library

Statement of responsibility

Aaron Schmidt and Amanda Etches

Title variation

Applying user experience design to your library

Creator

• Schmidt, Aaron, 1978-

Contributor

• Etches, Amanda, 1975-

Author

• Etches, Amanda, 1975-

Subject

• Library planning
• Public services (Libraries)
• Information services -- Management
• User-centered system design
• Library administration

Language

eng

Summary

Useful, usable, desirable, like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this primer, user experience (UX) librarians Schmidt and Etches identify 19 touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members; advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library; and scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance. --

Assigning source

Provided by publisher

Illustrations

illustrations

Index

index present

Literary form

non fiction

Nature of contents

bibliography