European University Institute Library
Ferreira, Sueli Mara Soares Pinto
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Ferreira, Sueli Mara Soares Pinto
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Ferreira, Sueli Mara Soares Pinto
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The virtual customer, a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services d'information ; Colloque Satellite, Sao Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunion Satelite Sao Paulo, Brasil, August 18-20, 2004, edited by Sueli Mara Soares Pinto Ferreira and Rejean Savard
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