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The Resource Useful, usable, desirable : applying user experience design to your library, Aaron Schmidt and Amanda Etches

Useful, usable, desirable : applying user experience design to your library, Aaron Schmidt and Amanda Etches

Label
Useful, usable, desirable : applying user experience design to your library
Title
Useful, usable, desirable
Title remainder
applying user experience design to your library
Statement of responsibility
Aaron Schmidt and Amanda Etches
Title variation
Applying user experience design to your library
Creator
Contributor
Author
Subject
Language
eng
Summary
Useful, usable, desirable, like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this primer, user experience (UX) librarians Schmidt and Etches identify 19 touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members; advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library; and scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance. --
Assigning source
Provided by publisher
http://library.link/vocab/creatorDate
1978-
http://library.link/vocab/creatorName
Schmidt, Aaron
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1975-
http://library.link/vocab/relatedWorkOrContributorName
Etches, Amanda
http://library.link/vocab/subjectName
  • Library administration
  • Public services (Libraries)
  • Information services
  • User-centered system design
  • Library planning
Label
Useful, usable, desirable : applying user experience design to your library, Aaron Schmidt and Amanda Etches
Instantiates
Publication
Copyright
Note
For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up -- Appendix: Keeping score
Control code
ocn878812623
Dimensions
23 cm
Edition
First edition.
Extent
viii, 168 pages
Isbn
9780838912263
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)878812623
Label
Useful, usable, desirable : applying user experience design to your library, Aaron Schmidt and Amanda Etches
Publication
Copyright
Note
For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up -- Appendix: Keeping score
Control code
ocn878812623
Dimensions
23 cm
Edition
First edition.
Extent
viii, 168 pages
Isbn
9780838912263
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)878812623

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