The Resource Useful, usable, desirable : applying user experience design to your library, Aaron Schmidt and Amanda Etches
Useful, usable, desirable : applying user experience design to your library, Aaron Schmidt and Amanda Etches
Resource Information
The item Useful, usable, desirable : applying user experience design to your library, Aaron Schmidt and Amanda Etches represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in European University Institute.This item is available to borrow from 1 library branch.
Resource Information
The item Useful, usable, desirable : applying user experience design to your library, Aaron Schmidt and Amanda Etches represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in European University Institute.
This item is available to borrow from 1 library branch.
- Summary
- Useful, usable, desirable, like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this primer, user experience (UX) librarians Schmidt and Etches identify 19 touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members; advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library; and scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance. --
- Language
- eng
- Edition
- First edition.
- Extent
- viii, 168 pages
- Note
- For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions
- Contents
-
- Introducing library user experience
- User research techniques in this book
- Physical space
- Service points
- Policies and customer service
- Signage and wayfinding
- Online presence
- Using the library
- Wrapping up
- Appendix: Keeping score
- Isbn
- 9780838912263
- Label
- Useful, usable, desirable : applying user experience design to your library
- Title
- Useful, usable, desirable
- Title remainder
- applying user experience design to your library
- Statement of responsibility
- Aaron Schmidt and Amanda Etches
- Title variation
- Applying user experience design to your library
- Language
- eng
- Summary
- Useful, usable, desirable, like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this primer, user experience (UX) librarians Schmidt and Etches identify 19 touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members; advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library; and scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance. --
- Assigning source
- Provided by publisher
- http://library.link/vocab/creatorDate
- 1978-
- http://library.link/vocab/creatorName
- Schmidt, Aaron
- Illustrations
- illustrations
- Index
- index present
- Literary form
- non fiction
- Nature of contents
- bibliography
- http://library.link/vocab/relatedWorkOrContributorDate
- 1975-
- http://library.link/vocab/relatedWorkOrContributorName
- Etches, Amanda
- http://library.link/vocab/subjectName
-
- Library administration
- Public services (Libraries)
- Information services
- User-centered system design
- Library planning
- Label
- Useful, usable, desirable : applying user experience design to your library, Aaron Schmidt and Amanda Etches
- Note
- For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up -- Appendix: Keeping score
- Control code
- ocn878812623
- Dimensions
- 23 cm
- Edition
- First edition.
- Extent
- viii, 168 pages
- Isbn
- 9780838912263
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- Other physical details
- illustrations
- System control number
- (OCoLC)878812623
- Label
- Useful, usable, desirable : applying user experience design to your library, Aaron Schmidt and Amanda Etches
- Note
- For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up -- Appendix: Keeping score
- Control code
- ocn878812623
- Dimensions
- 23 cm
- Edition
- First edition.
- Extent
- viii, 168 pages
- Isbn
- 9780838912263
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- Other physical details
- illustrations
- System control number
- (OCoLC)878812623
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.eui.eu/portal/Useful-usable-desirable--applying-user/jdVFIM8cmCE/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.eui.eu/portal/Useful-usable-desirable--applying-user/jdVFIM8cmCE/">Useful, usable, desirable : applying user experience design to your library, Aaron Schmidt and Amanda Etches</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.eui.eu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.eui.eu/">European University Institute</a></span></span></span></span></div>
