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The Resource The power of trust : how companies build it, lose it, regain it, Sandra J. Sucher & Shalene Gupta

The power of trust : how companies build it, lose it, regain it, Sandra J. Sucher & Shalene Gupta

Label
The power of trust : how companies build it, lose it, regain it
Title
The power of trust
Title remainder
how companies build it, lose it, regain it
Statement of responsibility
Sandra J. Sucher & Shalene Gupta
Creator
Contributor
Author
Subject
Language
eng
Summary
"Trust, at every level of business and society, has never mattered so much and at the same time. CEOs, managers, presidents, governors - leaders at every level and in every institution - face vexing issues and trade-offs. Many flounder, especially in a turbulent era when confronted with multiple crises and constituencies demanding change. How to bridge these gaps requires a new understanding of just what trust is, how it can be built, and regained when lost. Trust is, however, an elusive, even mushy, concept. Sandra Sucher and Shalene Gupta examine the science behind trust, grounding our understanding of why we humans trust in the first place, describing how customers, employees, community members and investors decide whether an organization or a person can be trusted. Creating and sustaining trust does not, they show, come from "reputation-building" and PR but by being the "real deal," creating products, services, and technologies that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. Then, through a framing of how to think through the elements of trust - competence, motives, means, impact - combined with in-depth stories from twenty years of research we emerge with a new understanding of the business, economic and societal importance of trust and how to regain it once lost. How to, in short, bridge the gap from where you are to where you should be"--
Assigning source
Provided by publisher
http://library.link/vocab/creatorName
Sucher, Sandra J
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Gupta, Shalene
http://library.link/vocab/subjectName
  • Organizational behavior
  • Trust
  • Corporate culture
  • Leadership
Label
The power of trust : how companies build it, lose it, regain it, Sandra J. Sucher & Shalene Gupta
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
on1203135800
Dimensions
25 cm
Edition
First edition.
Extent
vii, 288 pages
Isbn
9781541756670
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
(OCoLC)1203135800
Label
The power of trust : how companies build it, lose it, regain it, Sandra J. Sucher & Shalene Gupta
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
on1203135800
Dimensions
25 cm
Edition
First edition.
Extent
vii, 288 pages
Isbn
9781541756670
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
(OCoLC)1203135800

Library Locations

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      43.803074 11.283055
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