The Resource The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
Resource Information
The item The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in European University Institute.This item is available to borrow from 1 library branch.
Resource Information
The item The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in European University Institute.
This item is available to borrow from 1 library branch.
- Summary
- "Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation"--Provided by publisher
- Language
- eng
- Extent
- x, 210 pages
- Contents
-
- Part I: The Baldridge Criteria for Performance Excellence -- Introduction to the Baldrige Criteria -- Quality and the Baldrige Criteria : why adopt the Baldrige way? what's in it for libraries? -- What is quality? what is quality management? -- Starting a quality project : the quality management plan -- Putting the plan into action : quality implementation -- Maintaining and improving your commitment to the Baldrige Criteria -- Interpreting and using the Baldrige Criteria -- Application template of the Baldrige Criteria
- Part II: The Balanced Scorecard -- Introduction to the Balanced Scorecard -- The history, purpose, and definitions of the Balanced Scorecard -- Components of a Balanced Scorecard -- A closer look at the perspectives -- Developing and deploying your Balanced Scorecard -- Maintaining and improving your commitment to the Balanced Scorecard
- Isbn
- 9780786430369
- Label
- The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality
- Title
- The measure of library excellence
- Title remainder
- linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality
- Statement of responsibility
- Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
- Language
- eng
- Summary
- "Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation"--Provided by publisher
- Cataloging source
- IT-FiEUI
- http://library.link/vocab/creatorDate
- 1965-
- http://library.link/vocab/creatorName
- Wilson, Despina Dapias
- Illustrations
- illustrations
- Index
- index present
- Literary form
- non fiction
- Nature of contents
- bibliography
- http://library.link/vocab/relatedWorkOrContributorDate
-
- 1943-
- 1956-
- http://library.link/vocab/relatedWorkOrContributorName
-
- Del Tufo, Theresa
- Norman, Anne E. C.
- http://library.link/vocab/subjectName
-
- Libraries
- Public services (Libraries)
- Library planning
- Organizational effectiveness
- Organizational change
- Label
- The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
- Bibliography note
- Includes bibliographical references (pages 205-207) and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier.
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent.
- Contents
-
- Part I: The Baldridge Criteria for Performance Excellence -- Introduction to the Baldrige Criteria -- Quality and the Baldrige Criteria : why adopt the Baldrige way? what's in it for libraries? -- What is quality? what is quality management? -- Starting a quality project : the quality management plan -- Putting the plan into action : quality implementation -- Maintaining and improving your commitment to the Baldrige Criteria -- Interpreting and using the Baldrige Criteria -- Application template of the Baldrige Criteria
- Part II: The Balanced Scorecard -- Introduction to the Balanced Scorecard -- The history, purpose, and definitions of the Balanced Scorecard -- Components of a Balanced Scorecard -- A closer look at the perspectives -- Developing and deploying your Balanced Scorecard -- Maintaining and improving your commitment to the Balanced Scorecard
- Control code
- FIEb16157485
- Dimensions
- 26 cm.
- Extent
- x, 210 pages
- Isbn
- 9780786430369
- Media category
- unmediated
- Media MARC source
- rdamedia.
- Media type code
-
- n
- Other physical details
- illustrations
- System control number
- (OCoLC)144223867
- Label
- The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
- Bibliography note
- Includes bibliographical references (pages 205-207) and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier.
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent.
- Contents
-
- Part I: The Baldridge Criteria for Performance Excellence -- Introduction to the Baldrige Criteria -- Quality and the Baldrige Criteria : why adopt the Baldrige way? what's in it for libraries? -- What is quality? what is quality management? -- Starting a quality project : the quality management plan -- Putting the plan into action : quality implementation -- Maintaining and improving your commitment to the Baldrige Criteria -- Interpreting and using the Baldrige Criteria -- Application template of the Baldrige Criteria
- Part II: The Balanced Scorecard -- Introduction to the Balanced Scorecard -- The history, purpose, and definitions of the Balanced Scorecard -- Components of a Balanced Scorecard -- A closer look at the perspectives -- Developing and deploying your Balanced Scorecard -- Maintaining and improving your commitment to the Balanced Scorecard
- Control code
- FIEb16157485
- Dimensions
- 26 cm.
- Extent
- x, 210 pages
- Isbn
- 9780786430369
- Media category
- unmediated
- Media MARC source
- rdamedia.
- Media type code
-
- n
- Other physical details
- illustrations
- System control number
- (OCoLC)144223867
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.eui.eu/portal/The-measure-of-library-excellence--linking-the/FHalt9asMDo/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.eui.eu/portal/The-measure-of-library-excellence--linking-the/FHalt9asMDo/">The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.eui.eu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.eui.eu/">European University Institute</a></span></span></span></span></div>
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.eui.eu/portal/The-measure-of-library-excellence--linking-the/FHalt9asMDo/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.eui.eu/portal/The-measure-of-library-excellence--linking-the/FHalt9asMDo/">The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.eui.eu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.eui.eu/">European University Institute</a></span></span></span></span></div>
