Coverart for item
The Resource The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman

The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman

Label
The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality
Title
The measure of library excellence
Title remainder
linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality
Statement of responsibility
Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
Creator
Contributor
Subject
Language
eng
Summary
"Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation"--Provided by publisher
Cataloging source
IT-FiEUI
http://library.link/vocab/creatorDate
1965-
http://library.link/vocab/creatorName
Wilson, Despina Dapias
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
  • 1943-
  • 1956-
http://library.link/vocab/relatedWorkOrContributorName
  • Del Tufo, Theresa
  • Norman, Anne E. C.
http://library.link/vocab/subjectName
  • Libraries
  • Public services (Libraries)
  • Library planning
  • Organizational effectiveness
  • Organizational change
Label
The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
Link
http://www.loc.gov/catdir/toc/ecip0723/2007030962.html
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 205-207) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent.
Contents
  • Part I: The Baldridge Criteria for Performance Excellence -- Introduction to the Baldrige Criteria -- Quality and the Baldrige Criteria : why adopt the Baldrige way? what's in it for libraries? -- What is quality? what is quality management? -- Starting a quality project : the quality management plan -- Putting the plan into action : quality implementation -- Maintaining and improving your commitment to the Baldrige Criteria -- Interpreting and using the Baldrige Criteria -- Application template of the Baldrige Criteria
  • Part II: The Balanced Scorecard -- Introduction to the Balanced Scorecard -- The history, purpose, and definitions of the Balanced Scorecard -- Components of a Balanced Scorecard -- A closer look at the perspectives -- Developing and deploying your Balanced Scorecard -- Maintaining and improving your commitment to the Balanced Scorecard
Control code
FIEb16157485
Dimensions
26 cm.
Extent
x, 210 pages
Isbn
9780786430369
Media category
unmediated
Media MARC source
rdamedia.
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)144223867
Label
The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality, Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
Link
http://www.loc.gov/catdir/toc/ecip0723/2007030962.html
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 205-207) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent.
Contents
  • Part I: The Baldridge Criteria for Performance Excellence -- Introduction to the Baldrige Criteria -- Quality and the Baldrige Criteria : why adopt the Baldrige way? what's in it for libraries? -- What is quality? what is quality management? -- Starting a quality project : the quality management plan -- Putting the plan into action : quality implementation -- Maintaining and improving your commitment to the Baldrige Criteria -- Interpreting and using the Baldrige Criteria -- Application template of the Baldrige Criteria
  • Part II: The Balanced Scorecard -- Introduction to the Balanced Scorecard -- The history, purpose, and definitions of the Balanced Scorecard -- Components of a Balanced Scorecard -- A closer look at the perspectives -- Developing and deploying your Balanced Scorecard -- Maintaining and improving your commitment to the Balanced Scorecard
Control code
FIEb16157485
Dimensions
26 cm.
Extent
x, 210 pages
Isbn
9780786430369
Media category
unmediated
Media MARC source
rdamedia.
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)144223867

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