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The Resource The managed heart : commercialization of human feeling, Arlie Russell Hochschild

The managed heart : commercialization of human feeling, Arlie Russell Hochschild

Label
The managed heart : commercialization of human feeling
Title
The managed heart
Title remainder
commercialization of human feeling
Statement of responsibility
Arlie Russell Hochschild
Creator
Subject
Language
eng
Summary
Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us
Cataloging source
UKMGB
http://library.link/vocab/creatorDate
1940-
http://library.link/vocab/creatorName
Hochschild, Arlie Russell
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Work
  • Service industries workers
  • Emotions
  • Employee motivation
Label
The managed heart : commercialization of human feeling, Arlie Russell Hochschild
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
txt
Content type MARC source
rdacontent.
Contents
Private life. Exploring the managed heart -- Feeling as clue -- Managing feeling -- Feeling rules -- Paying respects with feeling : the gift exchange. Public life. Feeling management : from private to commercial uses -- Between the toe and the heel : jobs and emotional labor -- Gender, status, and feeling -- The search for authenticity -- Models of emotion : from Darwin to Coffman -- Naming feeling -- Jobs and emotional labor -- Positional and personal control systems
Control code
FIEb17674049
Dimensions
21 cm.
Edition
Updated with a new preface.
Extent
xx, 327 p.
Isbn
9780520272941
Media category
unmediated
Media MARC source
rdamedia.
Media type code
n
System control number
(OCoLC)794295213
Label
The managed heart : commercialization of human feeling, Arlie Russell Hochschild
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
txt
Content type MARC source
rdacontent.
Contents
Private life. Exploring the managed heart -- Feeling as clue -- Managing feeling -- Feeling rules -- Paying respects with feeling : the gift exchange. Public life. Feeling management : from private to commercial uses -- Between the toe and the heel : jobs and emotional labor -- Gender, status, and feeling -- The search for authenticity -- Models of emotion : from Darwin to Coffman -- Naming feeling -- Jobs and emotional labor -- Positional and personal control systems
Control code
FIEb17674049
Dimensions
21 cm.
Edition
Updated with a new preface.
Extent
xx, 327 p.
Isbn
9780520272941
Media category
unmediated
Media MARC source
rdamedia.
Media type code
n
System control number
(OCoLC)794295213

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