Coverart for item
The Resource The Service encounter : managing employee/customer interaction in service businesses, edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant

The Service encounter : managing employee/customer interaction in service businesses, edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant

Label
The Service encounter : managing employee/customer interaction in service businesses
Title
The Service encounter
Title remainder
managing employee/customer interaction in service businesses
Statement of responsibility
edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant
Contributor
Subject
Language
eng
Member of
Cataloging source
IT-FiEUI
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Czepiel, John A
  • Solomon, Michael R
  • Surprenant, Carol F
Series statement
Advances in retailing series
http://library.link/vocab/subjectName
  • Service industries
  • Retail trade
  • Customer relations
Label
The Service encounter : managing employee/customer interaction in service businesses, edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant
Instantiates
Publication
Bibliography note
Includes bibliographies and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent.
Control code
FIEb10196833
Dimensions
24 cm.
Extent
x, 338 pages
Isbn
9780669082739
Media category
unmediated
Media MARC source
rdamedia.
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)11089430
Label
The Service encounter : managing employee/customer interaction in service businesses, edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant
Publication
Bibliography note
Includes bibliographies and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent.
Control code
FIEb10196833
Dimensions
24 cm.
Extent
x, 338 pages
Isbn
9780669082739
Media category
unmediated
Media MARC source
rdamedia.
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)11089430

Library Locations

    • Badia FiesolanaBorrow it
      Via dei Roccettini 9, San Domenico di Fiesole, 50014, IT
      43.803074 11.283055
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