Coverart for item
The Resource Managing Service Productivity : Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance, edited by Ali Emrouznejad, Emilyn Cabanda, (electronic resource)

Managing Service Productivity : Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance, edited by Ali Emrouznejad, Emilyn Cabanda, (electronic resource)

Label
Managing Service Productivity : Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
Title
Managing Service Productivity
Title remainder
Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
Statement of responsibility
edited by Ali Emrouznejad, Emilyn Cabanda
Contributor
Editor
Editor
Subject
Language
eng
Summary
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability, and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.--
Member of
Assigning source
Provided by publisher
http://bibfra.me/vocab/relation/httpidlocgovvocabularyrelatorsedt
  • vzt2XmyiPhU
  • _CX477WDdEg
Image bit depth
0
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • Emrouznejad, Ali
  • Cabanda, Emilyn
Series statement
  • International Series in Operations Research & Management Science,
  • Springer eBooks.
Series volume
215
http://library.link/vocab/subjectName
  • Operations research
  • Decision making
  • Management science
  • Production management
Label
Managing Service Productivity : Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance, edited by Ali Emrouznejad, Emilyn Cabanda, (electronic resource)
Link
https://eui.idm.oclc.org/login?url=https://doi.org/10.1007/978-3-662-43437-6
Instantiates
Publication
Antecedent source
mixed
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
not applicable
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Managing Service Productivity using Data Envelopment Analysis -- Development of Assessment Model for Research Efficiency of Universities -- Incorporating intra- and inter-input/output weight restrictions in piece-wise linear DEA: an application to the assessment of the research activity in higher education -- Estimating the efficiency of healthcare facilities providing HIV/AIDS treatment in Zambia: a data envelopment approach -- Benchmarking in healthcare: an approach based on closest targets -- Service Enterprise Productivity in Action (SEPIA) -- Using Data Envelopment Analysis to Measure Good Governance -- Measuring the performance of service organisations and the effects of privatisation on performance: Evidence from the Greek Citizen Service Centres -- How (In)efficient are Brazilian Courts? Measuring it with DEA -- Cost Efficiency and Market Power: A test of quiet life and related hypotheses in Indonesian banking industry -- Internal Structure of Service Organization ─ From Multi-Activity Financial Institutions to Network Structure Hotels -- Application of DEA in the Electricity Sector: The Case of Meralco Distribution Sectors -- Improving energy efficiency of walnut production using data envelopment analysis approach -- Service Productivity in IT: A Network Efficiency Measure with Application to Communication -- Performance Evaluation of Software Development Projects: A Case Study on an Information Technology (IT) Company in India -- Measuring efficiency of Urban Transport -- Sustainable Development of Air Traffic Control: Moving from Airspace Complexity to Airspace Efficiency -- Measuring and Managing the Productivity of U.S. Public Transit Systems: An Unoriented Network DEA -- Using DEA to Improve the Efficiency of Pupil Transportation
Control code
978-3-662-43437-6
Dimensions
unknown
Edition
1st ed. 2014.
Extent
1 online resource (XVIII, 394 pages)
File format
multiple file formats
Form of item
  • online
  • electronic
Governing access note
Use of this electronic resource may be governed by a license agreement which restricts use to the European University Institute community. Each user is responsible for limiting use to individual, non-commercial purposes, without systematically downloading, distributing, or retaining substantial portions of information, provided that all copyright and other proprietary notices contained on the materials are retained. The use of software, including scripts, agents, or robots, is generally prohibited and may result in the loss of access to these resources for the entire European University Institute community
Isbn
9783662434376
Level of compression
uncompressed
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
10.1007/978-3-662-43437-6
Other physical details
71 illustrations, 38 illustrations in color.
Quality assurance targets
absent
Reformatting quality
access
Specific material designation
remote
System control number
(OCoLC)886634025
Label
Managing Service Productivity : Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance, edited by Ali Emrouznejad, Emilyn Cabanda, (electronic resource)
Link
https://eui.idm.oclc.org/login?url=https://doi.org/10.1007/978-3-662-43437-6
Publication
Antecedent source
mixed
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
not applicable
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Managing Service Productivity using Data Envelopment Analysis -- Development of Assessment Model for Research Efficiency of Universities -- Incorporating intra- and inter-input/output weight restrictions in piece-wise linear DEA: an application to the assessment of the research activity in higher education -- Estimating the efficiency of healthcare facilities providing HIV/AIDS treatment in Zambia: a data envelopment approach -- Benchmarking in healthcare: an approach based on closest targets -- Service Enterprise Productivity in Action (SEPIA) -- Using Data Envelopment Analysis to Measure Good Governance -- Measuring the performance of service organisations and the effects of privatisation on performance: Evidence from the Greek Citizen Service Centres -- How (In)efficient are Brazilian Courts? Measuring it with DEA -- Cost Efficiency and Market Power: A test of quiet life and related hypotheses in Indonesian banking industry -- Internal Structure of Service Organization ─ From Multi-Activity Financial Institutions to Network Structure Hotels -- Application of DEA in the Electricity Sector: The Case of Meralco Distribution Sectors -- Improving energy efficiency of walnut production using data envelopment analysis approach -- Service Productivity in IT: A Network Efficiency Measure with Application to Communication -- Performance Evaluation of Software Development Projects: A Case Study on an Information Technology (IT) Company in India -- Measuring efficiency of Urban Transport -- Sustainable Development of Air Traffic Control: Moving from Airspace Complexity to Airspace Efficiency -- Measuring and Managing the Productivity of U.S. Public Transit Systems: An Unoriented Network DEA -- Using DEA to Improve the Efficiency of Pupil Transportation
Control code
978-3-662-43437-6
Dimensions
unknown
Edition
1st ed. 2014.
Extent
1 online resource (XVIII, 394 pages)
File format
multiple file formats
Form of item
  • online
  • electronic
Governing access note
Use of this electronic resource may be governed by a license agreement which restricts use to the European University Institute community. Each user is responsible for limiting use to individual, non-commercial purposes, without systematically downloading, distributing, or retaining substantial portions of information, provided that all copyright and other proprietary notices contained on the materials are retained. The use of software, including scripts, agents, or robots, is generally prohibited and may result in the loss of access to these resources for the entire European University Institute community
Isbn
9783662434376
Level of compression
uncompressed
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
10.1007/978-3-662-43437-6
Other physical details
71 illustrations, 38 illustrations in color.
Quality assurance targets
absent
Reformatting quality
access
Specific material designation
remote
System control number
(OCoLC)886634025

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