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The Resource Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal, Patrícia Alves de Matos

Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal, Patrícia Alves de Matos

Label
Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal
Title
Disciplined agency
Title remainder
neoliberal precarity, generational dispossession and call centre labour in Portugal
Statement of responsibility
Patrícia Alves de Matos
Creator
Subject
Language
eng
Summary
Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition particularly associated with the neoliberal generational disenchantment that 'each generation does better than its predecessor'. This book describes the emergence of a regime of disciplined agency in the Portuguese call centre sector. Examining the ascendancy of call centres as icons of precarity in contemporary Portugal, this book argues that call centre labour constitutes a new form of commodification of the labouring subject. De Matos argues that call centres represent an advanced system of non-manual labour power exploitation, due to the underestimation of human creativity that lies at the centre of the regimented structures of call centre labour. Call centres can only guarantee profit maintenance, de Matos argues, through the commodification of the human agency arising from the operators' moral, relational and social embedded agentive linguistic interventions of creative improvisation, decision-making, problem-solving and ethical evaluation. --
Member of
Assigning source
Provided by publisher
http://library.link/vocab/creatorName
Matos, Patrícia Alves de
Illustrations
  • illustrations
  • maps
Index
index present
Literary form
non fiction
Nature of contents
bibliography
Series statement
New ethnographies
http://library.link/vocab/subjectName
  • Call centers
  • Call center agents
  • Agent (Philosophy)
  • Neoliberalism
  • Capitalism
  • Quality of work life
Label
Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal, Patrícia Alves de Matos
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
on1130768117
Dimensions
25 cm.
Extent
ix, 158 pages
Isbn
9781526134981
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations, map
System control number
(OCoLC)1130768117
Label
Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal, Patrícia Alves de Matos
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
on1130768117
Dimensions
25 cm.
Extent
ix, 158 pages
Isbn
9781526134981
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations, map
System control number
(OCoLC)1130768117

Library Locations

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