The Resource Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal, Patrícia Alves de Matos
Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal, Patrícia Alves de Matos
Resource Information
The item Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal, Patrícia Alves de Matos represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in European University Institute.This item is available to borrow from 1 library branch.
Resource Information
The item Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal, Patrícia Alves de Matos represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in European University Institute.
This item is available to borrow from 1 library branch.
- Summary
- Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition particularly associated with the neoliberal generational disenchantment that 'each generation does better than its predecessor'. This book describes the emergence of a regime of disciplined agency in the Portuguese call centre sector. Examining the ascendancy of call centres as icons of precarity in contemporary Portugal, this book argues that call centre labour constitutes a new form of commodification of the labouring subject. De Matos argues that call centres represent an advanced system of non-manual labour power exploitation, due to the underestimation of human creativity that lies at the centre of the regimented structures of call centre labour. Call centres can only guarantee profit maintenance, de Matos argues, through the commodification of the human agency arising from the operators' moral, relational and social embedded agentive linguistic interventions of creative improvisation, decision-making, problem-solving and ethical evaluation. --
- Language
- eng
- Label
- Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal
- Title
- Disciplined agency
- Title remainder
- neoliberal precarity, generational dispossession and call centre labour in Portugal
- Statement of responsibility
- Patrícia Alves de Matos
- Language
- eng
- Summary
- Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition particularly associated with the neoliberal generational disenchantment that 'each generation does better than its predecessor'. This book describes the emergence of a regime of disciplined agency in the Portuguese call centre sector. Examining the ascendancy of call centres as icons of precarity in contemporary Portugal, this book argues that call centre labour constitutes a new form of commodification of the labouring subject. De Matos argues that call centres represent an advanced system of non-manual labour power exploitation, due to the underestimation of human creativity that lies at the centre of the regimented structures of call centre labour. Call centres can only guarantee profit maintenance, de Matos argues, through the commodification of the human agency arising from the operators' moral, relational and social embedded agentive linguistic interventions of creative improvisation, decision-making, problem-solving and ethical evaluation. --
- Assigning source
- Provided by publisher
- http://library.link/vocab/creatorName
- Matos, Patrícia Alves de
- Illustrations
-
- illustrations
- maps
- Index
- index present
- Literary form
- non fiction
- Nature of contents
- bibliography
- Series statement
- New ethnographies
- http://library.link/vocab/subjectName
-
- Call centers
- Call center agents
- Agent (Philosophy)
- Neoliberalism
- Capitalism
- Quality of work life
- Label
- Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal, Patrícia Alves de Matos
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Control code
- on1130768117
- Dimensions
- 25 cm.
- Extent
- ix, 158 pages
- Isbn
- 9781526134981
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- Other physical details
- illustrations, map
- System control number
- (OCoLC)1130768117
- Label
- Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal, Patrícia Alves de Matos
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Control code
- on1130768117
- Dimensions
- 25 cm.
- Extent
- ix, 158 pages
- Isbn
- 9781526134981
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- Other physical details
- illustrations, map
- System control number
- (OCoLC)1130768117
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.eui.eu/portal/Disciplined-agency--neoliberal-precarity/VSePmdjwvZk/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.eui.eu/portal/Disciplined-agency--neoliberal-precarity/VSePmdjwvZk/">Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal, Patrícia Alves de Matos</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.eui.eu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.eui.eu/">European University Institute</a></span></span></span></span></div>
