Coverart for item
The Resource Digital reference services, Bill Katz, editor

Digital reference services, Bill Katz, editor

Label
Digital reference services
Title
Digital reference services
Statement of responsibility
Bill Katz, editor
Contributor
Subject
Genre
Language
eng
Member of
Cataloging source
IT-FiEUI
http://bibfra.me/vocab/lite/collectionName
Reference librarian
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1924-2004
http://library.link/vocab/relatedWorkOrContributorName
Katz, William A.
http://library.link/vocab/subjectName
  • Electronic reference services (Libraries)
  • Reference services (Libraries)
  • Internet in library reference services
  • Academic libraries
  • Electronic reference services (Libraries)
Label
Digital reference services, Bill Katz, editor
Instantiates
Publication
Note
"Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003."
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent.
Contents
  • Digital reference : an overview / Bill Katz
  • Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh -- The
  • digital reference fallacy / R. David Lankes -- Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie -- Mediated online searching and digital reference / Amanda Spink -- Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney -- A
  • checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas -- Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter -- Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai -- Real-time chat reference and the importance of text-chat / Steven Ovadia -- Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller -- Usage and user analysis of a real-time digital reference service / Kelly M. Broughton -- Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan -- Virtual reference at Duke : an informal history / Phil Blank -- Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell -- Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones -- KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen -- Virtual reference services : the LSU Libraries experience / Melanie E. Sims -- Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware ... [et al.] -- Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle -- Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward ... [et al.]
Control code
FIEb13229564
Dimensions
23 cm.
Extent
331 xvii, pages
Isbn
9780789023209
Media category
unmediated
Media MARC source
rdamedia.
Media type code
  • n
Other physical details
illustrations;
System control number
(OCoLC)52814314
Label
Digital reference services, Bill Katz, editor
Publication
Note
"Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003."
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent.
Contents
  • Digital reference : an overview / Bill Katz
  • Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh -- The
  • digital reference fallacy / R. David Lankes -- Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie -- Mediated online searching and digital reference / Amanda Spink -- Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney -- A
  • checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas -- Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter -- Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai -- Real-time chat reference and the importance of text-chat / Steven Ovadia -- Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller -- Usage and user analysis of a real-time digital reference service / Kelly M. Broughton -- Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan -- Virtual reference at Duke : an informal history / Phil Blank -- Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell -- Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones -- KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen -- Virtual reference services : the LSU Libraries experience / Melanie E. Sims -- Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware ... [et al.] -- Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle -- Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward ... [et al.]
Control code
FIEb13229564
Dimensions
23 cm.
Extent
331 xvii, pages
Isbn
9780789023209
Media category
unmediated
Media MARC source
rdamedia.
Media type code
  • n
Other physical details
illustrations;
System control number
(OCoLC)52814314

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