Coverart for item
The Resource Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus, by Soumit Sain, Silvio Wilde, (electronic resource)

Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus, by Soumit Sain, Silvio Wilde, (electronic resource)

Label
Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus
Title
Customer Knowledge Management
Title remainder
Leveraging Soft Skills to Improve Customer Focus
Statement of responsibility
by Soumit Sain, Silvio Wilde
Creator
Contributor
Author
Author
Subject
Language
eng
Summary
Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for, and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills, and also provides concrete advice on how the management of customer knowledge can be optimized.--
Member of
Assigning source
Provided by publisher
http://library.link/vocab/creatorName
Sain, Soumit
http://bibfra.me/vocab/relation/httpidlocgovvocabularyrelatorsaut
  • dODCy58vOoQ
  • bQkeDtUs8c8
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
Wilde, Silvio.
Series statement
  • Springer eBooks
  • Springer eBooks.
  • Management for Professionals,
http://library.link/vocab/subjectName
  • Applied psychology
  • Information technology
  • Market research
  • Marketing
  • Personnel management
Label
Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus, by Soumit Sain, Silvio Wilde, (electronic resource)
Link
http://ezproxy.eui.eu/login?url=https://doi.org/10.1007/978-3-319-05059-1
Instantiates
Publication
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Knowledge Management Today -- Review of Soft Skills Within Knowledge Management -- Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus -- Analysis and Evidence -- Soft Skill Drivers for Successful CKM -- Appendix
Control code
978-3-319-05059-1
Dimensions
unknown
Extent
1 online resource (XVIII, 207 pages)
Form of item
  • online
  • electronic
Governing access note
Use of this electronic resource may be governed by a license agreement which restricts use to the European University Institute community. Each user is responsible for limiting use to individual, non-commercial purposes, without systematically downloading, distributing, or retaining substantial portions of information, provided that all copyright and other proprietary notices contained on the materials are retained. The use of software, including scripts, agents, or robots, is generally prohibited and may result in the loss of access to these resources for the entire European University Institute community
Isbn
9783319050591
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
35 illustrations, 2 illustrations in color.
Specific material designation
remote
System control number
(OCoLC)883238553
Label
Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus, by Soumit Sain, Silvio Wilde, (electronic resource)
Link
http://ezproxy.eui.eu/login?url=https://doi.org/10.1007/978-3-319-05059-1
Publication
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Knowledge Management Today -- Review of Soft Skills Within Knowledge Management -- Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus -- Analysis and Evidence -- Soft Skill Drivers for Successful CKM -- Appendix
Control code
978-3-319-05059-1
Dimensions
unknown
Extent
1 online resource (XVIII, 207 pages)
Form of item
  • online
  • electronic
Governing access note
Use of this electronic resource may be governed by a license agreement which restricts use to the European University Institute community. Each user is responsible for limiting use to individual, non-commercial purposes, without systematically downloading, distributing, or retaining substantial portions of information, provided that all copyright and other proprietary notices contained on the materials are retained. The use of software, including scripts, agents, or robots, is generally prohibited and may result in the loss of access to these resources for the entire European University Institute community
Isbn
9783319050591
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
35 illustrations, 2 illustrations in color.
Specific material designation
remote
System control number
(OCoLC)883238553

Library Locations

    • Badia FiesolanaBorrow it
      Via dei Roccettini 9, San Domenico di Fiesole, 50014, IT
      43.803074 11.283055
Processing Feedback ...