Coverart for item
The Resource Business Process Blueprinting : A Method for Customer-Oriented Business Process Modeling, by Michael Hewing, (electronic resource)

Business Process Blueprinting : A Method for Customer-Oriented Business Process Modeling, by Michael Hewing, (electronic resource)

Label
Business Process Blueprinting : A Method for Customer-Oriented Business Process Modeling
Title
Business Process Blueprinting
Title remainder
A Method for Customer-Oriented Business Process Modeling
Statement of responsibility
by Michael Hewing
Creator
Author
Subject
Language
eng
Summary
Though customer orientation is recommended in Business Process Management, current modeling methods still have a strong focus on the company’s processes. To ensure a long-lasting requirement of a firm’s service, one should consider the customer activities in order to offer an added value that effectively addresses his or her needs. Thus, the customers’ perspective and their process chains before, during and after the interaction need to be captured in Business Process Management. Michael Hewing takes a design-oriented research approach to show how the integration of well-grounded marketing methods enables the visualization and analysis of the customer’s point of view in Business Process Management. By enhancing this method, information on usage processes as well as on the value-in-use can be provided for a comprehensive and process-based customer management. Contents Reflections on the Customer’s Perspective in Marketing and Business Process Management A comprehensive Literature Review on Customer Processes in Business Process Management Development and Evaluation of a customer-oriented Process Modeling Method Target Groups Researchers and students in the field of information systems and marketing Managers involved in business process management and consulting The Author Michael Hewing is Research Associate at the Department of Information Systems of the Freie Universität Berlin, where he investigates in the area of business process management. .--
Assigning source
Provided by publisher
http://library.link/vocab/creatorName
Hewing, Michael
Dewey number
650
http://bibfra.me/vocab/relation/httpidlocgovvocabularyrelatorsaut
2GGfwMWvF-w
Literary form
non fiction
Nature of contents
dictionaries
Series statement
  • Springer eBooks
  • Springer eBooks.
http://library.link/vocab/subjectName
  • Information technology
  • Marketing
Label
Business Process Blueprinting : A Method for Customer-Oriented Business Process Modeling, by Michael Hewing, (electronic resource)
Link
http://ezproxy.eui.eu/login?url=https://doi.org/10.1007/978-3-658-03729-1
Instantiates
Publication
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
978-3-658-03729-1
Dimensions
unknown
Extent
1 online resource (XVII, 229 pages)
Form of item
  • online
  • electronic
Governing access note
Use of this electronic resource may be governed by a license agreement which restricts use to the European University Institute community. Each user is responsible for limiting use to individual, non-commercial purposes, without systematically downloading, distributing, or retaining substantial portions of information, provided that all copyright and other proprietary notices contained on the materials are retained. The use of software, including scripts, agents, or robots, is generally prohibited and may result in the loss of access to these resources for the entire European University Institute community
Isbn
9783658037291
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
38 illustrations in color.
Specific material designation
remote
System control number
(OCoLC)1066627835
Label
Business Process Blueprinting : A Method for Customer-Oriented Business Process Modeling, by Michael Hewing, (electronic resource)
Link
http://ezproxy.eui.eu/login?url=https://doi.org/10.1007/978-3-658-03729-1
Publication
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
978-3-658-03729-1
Dimensions
unknown
Extent
1 online resource (XVII, 229 pages)
Form of item
  • online
  • electronic
Governing access note
Use of this electronic resource may be governed by a license agreement which restricts use to the European University Institute community. Each user is responsible for limiting use to individual, non-commercial purposes, without systematically downloading, distributing, or retaining substantial portions of information, provided that all copyright and other proprietary notices contained on the materials are retained. The use of software, including scripts, agents, or robots, is generally prohibited and may result in the loss of access to these resources for the entire European University Institute community
Isbn
9783658037291
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
38 illustrations in color.
Specific material designation
remote
System control number
(OCoLC)1066627835

Library Locations

    • Badia FiesolanaBorrow it
      Via dei Roccettini 9, San Domenico di Fiesole, 50014, IT
      43.803074 11.283055
Processing Feedback ...